Privacy Police

Information Collection: At Tortas Ahogadas Las Originales and Las Originales Bar and Grill, we collect names, emails, phone numbers, and payment methods. This information is used exclusively to process orders, send reservation notifications, and improve customer experience.
Use of Information: We use your data to process your order within 24 hours and ensure the best possible service.
Data Security: We protect your information using SSL encryption and advanced technologies. Our security measures are updated every 6 months to ensure your data remains protected.

Use of Cookies: We use cookies to enhance user experience, personalize content, and analyze traffic on our website.
Consent Options: Users can accept or decline non-essential cookies through our cookie banner. Essential cookies are used for critical functions like online order processing.

Service Responsibility: We commit to delivering online orders for pickup within 20 minutes after preparation. We are not responsible for delays caused by third parties like DoorDash.
Service Modification: We reserve the right to modify our menu and services without prior notice, including the availability of karaoke, live music, or special events.
User Rights: Users have the right to access the website, place orders, and provide feedback, as long as they comply with our responsible use policies.

Third-Party Orders: Orders made through third parties like DoorDash are subject to their refund and cancellation policies. We recommend reviewing their policies.
Direct Orders: If you place an order for pickup, you have 30 minutes from the time of pickup to request a refund in case of errors or dissatisfaction.
In-Restaurant Returns: If you encounter an issue with your order while at the restaurant, please inform us within 10 minutes of delivery so we can resolve it immediately.

Lounge, Bar, and Karaoke: No reservations are required, but we reserve the right to admission to ensure the protection and comfort of our clients.
Special Event Reservations: For special events, a deposit is required, which will be defined based on the event. This deposit is refundable up to 48 hours before the event.
Capacity and Rules: The lounge has a maximum capacity of XXX people. All attendees must comply with our conduct policies.

Restricted Access: At Las Originales Bar and Grill, minors under the age of 21 are not allowed in the bar and lounge areas after 8 p.m., in compliance with California alcohol laws.

Age Verification: We verify customer identification to ensure they are at least 21 years old before serving alcohol, in compliance with California law.
Responsible Consumption: We reserve the right to deny alcohol service if a customer appears visibly intoxicated. Our staff is trained in responsible alcohol service.

Preparation and Quality Control: We follow strict hygiene and food safety protocols according to the California Department of Public Health (CDPH). We conduct quality checks on every order before delivery or pickup.
Food Waste Reduction: We optimize the use of fresh ingredients to minimize food waste.
Health Commitment: We use preventive audits and electronic checklists to ensure the safety of our clients and staff.

Environmentally Friendly: At Tortas Ahogadas Las Originales and Las Originales Bar and Grill, we are committed to reducing paper usage through operational automation. This helps reduce deforestation and carbon production.
Waste Reduction: We apply strict inventory controls to minimize food waste and improve sustainability.

Feedback Reception: We value our customers’ feedback. You can leave your feedback online or at our establishments. Listening to our customers is a priority. We review all feedback to continually improve.
Feedback Response: We commit to responding within 48 hours and taking corrective actions if necessary. If needed, we will contact you again. Your experience is our priority.